Please read these terms and conditions carefully prior to purchasing from us.
When You Receive Your Goods
- You must open and check your order to ensure it has been delivered in good condition, prior to signing for the delivery. This is important to ensure you receive the goods in good condition.
- If your goods are received damaged, please immediately:
- Note it on the delivery note that it was received damaged;
- Tell the driver it is damaged; and
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Contact us immediately and tell us, so we can resolve it on your behalf, with the freight company.
Delivery Insurance
- Your goods are insured to reduce any risk, loss or damage, during delivery. Insurance is subject to terms and conditions, which are set by the third-party freight company. We do not determine the terms and conditions and cannot override them.
- If you are not home for your delivery, you may void all insurance and your goods may not be covered under freight insurance, if received damaged or if they go missing.
- Most importantly, do not sign for the goods, without carefully checking the goods are in good condition. This includes the packaging and the actual product inside. If you sign the delivery note, you accept that your goods have been received in good condition and you will void your transit insurance on the goods.
- If goods delivered are not marked as received damaged, you will not be able to claim transit insurance and we will not accept responsibility for the cost of replacing these goods or any part thereof.
Faulty ProductsIf the goods you have ordered are faulty and it is a manufacturing fault, you may have legal rights and remedies in Australia under the Competition and Consumer Act 2010 and other rights under other consumer laws applying in each Australian State and Territory. Please contact our Customer Service Team via email and refer our Warranty Terms in your product instruction manual. If your goods are received damaged, please refer to part B – Dispatch and Delivery.
